WhatsApp and Instagram Automation

WhatsApp automation for businesses that don't leave customers hanging

Those who contact three companies usually close the deal with the first one that responds. Automation responds instantly on WhatsApp and Instagram, asks the initial questions, and delivers an organized conversation for your team to close the deal.

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Automation on WhatsApp
THE DAY TO DAY

The 9 PM message you only saw this morning

  • Team time

    • "What's the price?", "Where is it located?", and "Are you open on Saturdays?" were answered all day long.
    • The robot asks the initial questions, and the team steps in knowing what the customer wants

  • Organization

    • I forgot the contact information amidst the conversations, and nobody knows who was supposed to call me back.
    • Each contact is at a stage of the funnel, with the task of following up
WHAT'S INCLUDED

The robot starts the conversation, your team closes the sale

01

Instant response, even in the middle of the night

Those who contact us via WhatsApp, Instagram, or fill out the website form receive a response instantly, even outside of business hours.

02

Automatic screening

The robot asks what the person needs and forwards the conversation with the answers already provided. No one on the team starts from scratch.

03

Everything in a single funnel

WhatsApp, Instagram, and website forms all go through the same CRM, along with the contact source and the next step.

04

Reminder for those who have disappeared

Those who stopped responding receive a reminder, and their team receives a task to resume.

05

A person takes responsibility when needed

The robot transfers the conversation to a team member as soon as it makes sense. No more customers stuck in a menu of options.

06

In your company's tone

We write each message the way you speak to the customer, and the templates go through Meta's approval process before going live.

METHOD

First we understand your customer service needs, then we automate the process

  1. Mapping

    We understand how customer service works today: what the customer asks, who answers, and where conversations get lost.

  2. Funnel and connections

    We set up the funnel in the CRM and connected WhatsApp, Instagram, and the website form.

  3. Messages

    We write the messages in your company's tone and send the templates to Meta for approval.

  4. Testing and delivery

    We test each path as if we were a customer and show the funnel to your team to use from day one.